Refunds

Refund Policy

Last updated: 2026-04-28

This Refund Policy explains when and how refunds are issued for DoorAppeal orders. By placing an order, you agree to this policy.

1. Per-order tiers (Photo Pack, Virtual Staging, Full Listing Package)

  • Pre-production cancellation: If you request cancellation within 1 hour of placing the order — and before our team has begun production — you receive a 100% refund.
  • Once production begins: Orders are non-refundable. Production typically begins within 1–4 hours of order placement.
  • After delivery: Per-order tiers are non-refundable. Instead, you are entitled to your free revision(s) per the tier you purchased.

2. SLA miss credit

If we miss our 24-hour delivery SLA on a complete order (intake form fully submitted), you automatically receive a 50% credit applied to your next order. No request required. The credit appears in your customer record.

3. Subscription (Pro)

  • You can cancel your subscription at any time, with no questions asked.
  • The current billing period is non-refundable.
  • Your access continues until the end of the current billing period.
  • No prorated refunds are issued for unused portions of the billing period.

4. Failure to deliver

In the rare event we are unable to deliver an order at all (system failure, content we cannot process, etc.), you receive a 100% refund.

5. Disputes and chargebacks

If you believe an order has been mishandled, please email [email protected] first. We respond to refund requests within 2 business days. We reserve the right to dispute chargebacks for orders that were delivered and where no refund request was first sent to us.

6. How to request a refund

Send an email to [email protected] with your order number and the reason for the request. Approved refunds are processed back to the original payment method within 5 business days.

7. Changes to this policy

We may update this policy. Orders already placed are governed by the policy in effect at the time of order. Material changes are communicated by email.

8. Contact

Digilayers, operating as DoorAppeal, 901 Guelph Line, Burlington, ON L7R 3N8, Canada. Email: [email protected].